Hexabot: A Text-Based Assistive Chatbot To Explore Library Resources
Sorna Shanthi.D1, Keerthana.S2, Nandha Kumar.PK3, Nithya. D4
1Sorna Shanthi.D, Associate Professor, Department of Computer Science and Engineering, Rajalakshmi Engineering College, Chennai (Tamil Nadu), India.
2Keerthana.S, UG Student, Department of Computer Science and Engineering, Rajalakshmi Engineering College, Chennai (Tamil Nadu), India.
3Nandha Kumar.PK, UG Student, Department of Computer Science and Engineering, Rajalakshmi Engineering College, Chennai (Tamil Nadu), India.
4Nithya.D4, UG Student, Department of Computer Science and Engineering, Rajalakshmi Engineering College, Chennai (Tamil Nadu), India.
Manuscript received on 29 May 2019 | Revised Manuscript received on 11 June 2019 | Manuscript Published on 22 June 2019 | PP: 594-596 | Volume-8 Issue-3S, February 2019 | Retrieval Number: C11260283S19/19©BEIESP
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Building customer support is one of the major workflow for any business happening around the world. The growth in technology has leveraged the customer expectations like need for a 24/7 service customer support, instant response and answers for even simple queries which requires huge manpower and knowledge. Chatbots are solutions build based on adapting AI technology to reshape the customer service domain. Imagine for a minute, where instead of a human being at a customer support, Chatbots will help us provide the service for the customer. In this project a chatbot coined as ‘Hexabot’ is built to explore library resources. It enhances an easy way to access the university library to ascertain the availability of books for the convenience of students and faculties without visiting the library. The student can explore the library resources with the help of this chatbot which makes the student to be connected with the library at anytime and anywhere. The chatbot is built using Dialogflow and is integrated with Facebook messenger for the satisfaction of users to reach through mobile phones, laptops and more handheld devices.
Keywords: Chatbot, Artificial Intelligence, Neural Network, Dialogflow, Facebook Messenger.
Scope of the Article: Cloud Resources Utilization in IoT