The Relationship between Management’s Commitment with Job Satisfaction According to Shari’ah-Based QMS (MS1900:2014) at Malaysian Higher Education Institution
Hj. Hasan Al-Banna Bin Mohamed1, Mohd Hamran Mohamad2, Siti Arni Basir3, Norlaila Mazura Mohaiyadin4, Nur Surayya Mohd Saudi5, Wong Wai Loong6
1Hj. Hasan Al-Banna Mohamed, Faculty of Management & Defence Studies National Defence University of Malaysia (NDUM), Kuala Lumpur, Malaysia.
2Mohd Hamran Mohamad, Faculty of Management & Defence Studies National Defence University of Malaysia (NDUM), Kuala Lumpur, Malaysia.
3Siti Arni Basir, Department of Siasah Syar’iyyah, Academy of Islamic Studies Universiti of Malaya (UM), Kuala Lumpur, Malaysia.
4Norlaila Mazura Mohaiyadin, Faculty of Management & Defence Studies National Defence University of Malaysia (NDUM), Kuala Lumpur, Malaysia.
5Nur Surayya Mohd Saudi, Faculty of Management & Defence Studies National Defence University of Malaysia (NDUM), Kuala Lumpur, Malaysia.
6Wong Wai Loong, Faculty of Management & Defence Studies National Defence University of Malaysia (NDUM), Kuala Lumpur, Malaysia.
Manuscript received on 28 September 2019 | Revised Manuscript received on 10 November 2019 | Manuscript Published on 22 November 2019 | PP: 1002-1006 | Volume-8 Issue-6S3 September 2019 | Retrieval Number: F11110986S319/19©BEIESP | DOI: 10.35940/ijeat.F1111.0986S319
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Management’s commitment in an organisation plays an important role in ensuring the application of effective quality management system (QMS). This article explores the relationship between management’s commitment of an organisation that implements Shari’ah-based Quality Management System (MS1900:2014) with job satisfaction at Malaysian Higher Education Institution (HEI). The methodology of this study employed a qualitative design via a semi-structured interview conducted on selected respondents. The respondents consist of employees who are directly and actively involved with the implementation of MS1900 standard. The findings of this study show that management’s commitment has apparently influenced job satisfaction among employees at HEI. Therefore, the results of this study can serve as a guide to ensure that the implementation of quality management system based on Shari’ah standards (MS1900) can be applied effectively, blessed and rewarded by Allah SWT.
Keywords: Management’s Commitment, Shari’ah Based Quality Management System (MS1900), Job Satisfaction, Malaysian Higher Education Institution.
Scope of the Article: Smart Learning and Innovative Education Systems