Assessment of Patient Satisfaction by Physician Assistants in Super Specialty Hospital
A.S. Princy1, M. Rajeswari2
1A.S. Princy*, Research Scholar, School of Management, Hindustan Institute of Technology and Science, Chennai and Assistant Professor, Chettinad Academy of Research and Education, Chennai, Tamil Nadu, India.
2Dr. M. Rajeswari, Associate Professor, School of Management Hindustan Institute of Technology and Science, Chennai (Tamil Nadu), India.
Manuscript received on July 20, 2019. | Revised Manuscript received on August 10, 2019. | Manuscript published on August 30, 2019. | PP: 2211-2214 | Volume-8 Issue-6, August 2019. | Retrieval Number: F8600088619/2019©BEIESP | DOI: 10.35940/ijeat.F8600.088619
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© The Authors. Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Purpose: To assess the Patient Satisfaction of Physician Assistants in Super Specialty Hospital. Understand evolution, role and growth of physician assistant professionals in hospital. Methods: Structured questionnaires are used to collect data from 100english speaking patients who were above 18 years of age. Secondary data from the year 1960 to 2018 was analyzed which is available in internet database in English literature is taken in to account to understand the role. Survey and discussions methods are also used to get the updated data from healthcare team. Findings: PA’s provide satisfactory care to their patients while being courteous and respectful, having a good understanding of the patient’s problem, explaining to patients and using simple words that are nontechnical and have proven themselves to be an asset to the hospital. Conclusions: Research concluded that role of Physician Assistant can be utilized in Indian healthcare sector to compensate the deficiency of physicians in the healthcare outreach areas.
Keywords: Healthcare, Physician Assistant, Patient Satisfaction, roles, responsibilities, Profession